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Refund & Returns Policy
Please read this page carefully.
Home / Refund & Returns
Please read this page carefully.
Last updated: October 2026
Our promise on grooming services, products and gift cards at Fluff & Co..
We want you and your pet to be delighted. If you are not happy with a groom, tell us within 48 hours of pickup and we will happily make it right with a free touch-up, or a partial or full refund where appropriate.
Appointments cancelled at least 24 hours in advance are fully refundable. Late cancellations and no-shows may forfeit any deposit paid.
You may return unused, unopened products in their original packaging within 30 days of purchase for a refund or exchange. For hygiene reasons, opened grooming products cannot be returned unless faulty.
Gift cards are non-refundable and cannot be exchanged for cash, but they never lose their value while we are open for business.
If your order arrives damaged or is not what you ordered, contact us within 7 days with a photo and we will replace it or refund you.
Email hello@yourgroomingstudio.com with your name, order or appointment details and the reason for your request. We aim to reply within one business day.
Approved refunds are returned to your original payment method within 5 to 10 business days, depending on your bank.